Customer Care Description
Customer care involves putting systems in place to maximize your customers' satisfaction with your business. It should be a prime consideration for every business - your sales and profitability depends on keeping your customers happy. It is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when you're recruiting. But don't neglect the importance of customer care in other areas of your business. For instance, your warehousing and dispatch departments may have minimal contact with your customers - but their performance when fulfilling orders has a major impact on customers' satisfaction with your business.
A huge range of factors can contribute to customer satisfaction, but your customers - both consumers and other businesses - are likely to take into account:
What You Will Learn
- How well your product or service matches customer needs the value for money you offer
- Your efficiency and reliability in fulfilling orders
- The professionalism, friendliness and expertise of your employees
- How well you keep your customers informed
- The after-sales service you provide
- High Performance Teams/World Class Customer Service
- How to Be a Confident Public Speaker
- How to Build Trust, Credibility, and Respect.
- How to Communicate with Diplomacy and Tact
- How to Turn Customers into Loyal Fans
- How to Use Customer Service to Turn Transactions into Relationships
- World Class Customer Service